If you have any queries regarding your order please email hello@loreperfumery.com.au
Please check your junk folder as an email with your tracking details will be emailed once it has left us. Please track your shipment’s journey before contacting us.
Thank you.
THE LORE PROMISE
We get it finding the right fragrance that you love is hard. That is why we created The Lore Promise.
An easy way to shop fragrance online without the risk.
The details:
Purchase any fragrance from our website and click YES to receive The Lore Promise at checkout.
After you have received your order, DO NOT open the fragrance packaging and use your Lore Promise sample that has been sent.
If you dislike the fragrance, or it wasn’t what you thought it was going to be, simply contact us within 30 days via email at hello@loreperfumery.com.au
We will reply with a shipping label for you to send the fragrance back. It is your responsibility to ensure the product is packed safely to avoid breakages. Lore Perfumery does not take responsibility for damages in transit. Please allow 48 business hours to hear back from us with your label.
How to send back your fragrance –
A shipping label will be emailed to you for you to print off and apply to the box. You will also receive a manifest paper to print off and sign. You will need to take the box with label applied and signed manifest to your nearest Australia Post store.
Lore Perfumery have the right to decline a return if the product is not in it’s original packaging, has been opened, has been used or damaged. Final inspection and decision will be made by Lore Perfumery.
Once we have received the return and have approved we will provide a coupon code to use on the Lore Perfumery website for the amount of the fragrance returned. Please allow 48 business hours after receiving your return to hear back from us with the coupon code. The Lore Promise conditions are in the form of exchange only and no refunds will be applied.
Return exemptions:
The Lore Promise applies to fragrance only (excluding roll on products) with a retail value of $50 or more. No minis. No sale fragrance.
In store exchanges are welcomed and the customer must bring in proof of purchase.
Samples are only available for The Lore Promise and will not be sent out without purchasing.
The Lore Promise does not offer a refund on perfumes returned. Exchange only which is to be used online via a coupon code. Coupon code must be redeemed in one go.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since delivery, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
To complete your return, we require an email with order number, image of faulty/damaged product and your reason for return. If return is approved and it is a change of mind, postage will be at the customer’s cost.
In the unlikely event that you receive an item that is damaged, incorrect or faulty, please contact our team at hello@loreperfumery.com.au – We will reply to your email as soon possible and get things sorted for you.
Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection. The decision to offer a change of mind refund will be made at our absolute discretion.
For any questions please contact hello@loreperfumery.com.au
Please note: You must contact Lore Perfumery via the email address above and receive approval and a return form before you send anything to us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@loreperfumery.com.au.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@loreperfumery.com.au and someone from our team will be in touch.
To return your product, you should mail your product to: 313 Brunswick St, FITZROY, VIC, 3065, Australia.
For change of mind returns – You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
For faulty items – a pre-addressed bag will be sent to the customer for return.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
SHIPPING
Our small team works hard to get your orders out as quickly as possible.
Orders are dispatched from our store daily (Monday to Friday). Most orders that are placed before 12pm are dispatched the same business day.
Whilst we do our best to get all orders processed, during peak times and other variables, there can be delays. If you have any queries at all please contact us via email.
Please allow 3-7 business days for delivery depending on your location from Melbourne. Once your order is with Australia Post it is out of our hands and we urge you to contact them if there are any delays.
Peak periods such as public holidays, seasonal times and sale periods can experience longer handling times, please allow up to 5 business days for your order to be shipped.
All orders will be shipped via Australia Post.
We take no responsibility for incorrectly typed addresses and all orders will be shipped to whatever address is listed in the address section. Any issues/return to sender packages received back to Lore due to incorrectly supplied addresses during check out, will be resent once a postage fee of $9.95 has been paid.
It is the customer’s responsibility to supply a safe and easily accessed delivery address. Please leave any relevant notes in the ‘delivery notes’ section at checkout.
Lore Perfumery is not liable for any attempted deliveries that were unsuccessful due to the above reasons. It is up to the customer to follow up any unsuccessful deliveries.
Shipping is free for all orders of $199 or over.
Orders below $199 are charged a flat delivery rate of $9.95.
Unfortunately, we do no ship internationally.
Once your order is shipped you will receive a confirmation email from Lore Perfumery which will include your Australia Post tracking number.
Please visit: https://auspost.com.au/parcels-mail/track.html to track your parcel.
If you have any issues regarding the whereabouts of your order and cannot track it via the Australia Post website please contact us at hello@loreperfumery.com.au
